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How to connect a Telegram bot in Message2u

Create a Telegram bot, obtain the API token, and link it to Message2u so you can automate Telegram customer conversations.

Updated 1 min read

You can run a Telegram bot and plug it into Message2u to automate replies, campaigns, and support workflows for customers who prefer Telegram.

Create the bot with BotFather

  1. Open Telegram and chat with @BotFather.
  2. Send /newbot and follow prompts to set a name and username ending in bot.
  3. Copy the HTTP API token BotFather gives you—treat it like a password.

Connect in Message2u

  1. Log in to Message2u.
  2. Add a Telegram channel and paste the bot token where prompted.
  3. Complete any webhook or verification step shown in the dashboard.
  4. Open your bot in Telegram and send /start or a test message; confirm it appears in Message2u.

Good practices

  • Store the token in a password manager; rotate it in BotFather if leaked.
  • Restrict who on your team can see channel credentials in Message2u.
  • For high volume, monitor Telegram’s rate limits and tune flow frequency.

Related: other channels in Documentation home.